Unsere Allgemeinen Geschäftsbedingungen.

Scope of the General Terms and Conditions

Z 01. These General Terms and Conditions (hereinafter referred to as GTC) apply to the entire business relationship between the customer (hereinafter referred to as the client), Iventa Group Holding GmbH, Iventa Austria Personalwerbung GmbH, Iventa International Management Consulting GmbH, Iventa Germany Personalwerbung GmbH, Iventa Personnel and Organisational Development GmbH and Iventa Employer Branding GmbH (hereinafter collectively referred to as Iventa). Provisions in written agreements made with the customer take precedence. Verbal agreements and information require written confirmation to be valid.

Job advertisements, personnel marketing, employer branding, API interfaces

Z 11. Iventa shall place job advertisements and other advertising material on behalf of and for the account of the customer in those media agreed with the customer in the respective order. The applicable advertising rate/price list of the medium shall apply. It is the responsibility of the client to obtain information about the respective total costs. Iventa is entitled to reject orders without giving reasons. Iventa reserves the right to withdraw from the execution of orders at any time without giving reasons, in particular in the event of default of payment by the client or possible legal difficulties, even if an annual financial statement or a financial statement for the repeated publication of advertisements or other advertising material is available. Iventa reserves the right to make the acceptance of orders dependent on any advance payment. If the provision of services under period-based contracts becomes impossible for reasons for which Iventa is not responsible (e.g. bankruptcy, liquidation, discontinuation, etc. of the medium), the client shall have no claim against Iventa for pro rata repayment of fees already paid on a flat-rate basis for the entire term of the contract. Furthermore, the publishing conditions of the commissioned medium shall also be deemed to have been agreed for the business relationship between the customer and Iventa.

Z 12. If the client wishes to have advertising material produced, such as advertisements, using its own print documents, it must provide these in good time in the form required for the respective medium or supplier or producer. Iventa is not liable for the correctness of the content and form of the print documents provided in paper or electronic form. Iventa shall not be liable for the print quality, in particular for minor colour deviations from an original colour template. Iventa is not obliged to store print documents. Proofs shall only be sent to the client at their express request. If the proofs are not returned in good time, approval for printing shall be deemed to have been given. Costs incurred as a result of significant changes to the originally agreed design of advertisements or other advertising materials, as well as to the printed documents provided in paper or electronic form, will be charged to the client. If an advertisement is designed according to the layout or if the specified font size is adhered to and the ordered advertisement size is not sufficient, the full print height must be paid for. Iventa is not liable for the accuracy of the content of published texts in advertisements or other advertising materials. The client is responsible for ensuring that the advertisement, including all graphics, does not violate any legal provisions and is free of rights. If Iventa is held liable due to such a breach of law or contract caused by the client, the client shall be obliged to indemnify and hold Iventa harmless. This applies in particular to damages incurred by Iventa as a result of violations of competition, copyright and personal rights caused by the client, in particular for all consequential damages such as costs incurred for counterstatements whose publication was ordered by the court, administrative or judicial penalties, media law compensation, claims for damages of any kind arising from the publication of judgements or communications under the Media Act, including all court and legal fees.

Z 13. Orders may only be withdrawn or amended with the consent of the respective medium. Any costs incurred in this regard will be charged to the client. Cancellations or changes must be confirmed in writing by the client without delay.

Z 14. If orders or changes relating to advertisements or other advertising material are communicated by telephone, Iventa shall not be liable for any errors in hearing. Iventa shall not be liable for any damage incurred by the client as a result of an advertisement not appearing on a specific day or as a result of printing or typesetting errors.

The client agrees to accept the spelling and language usage of the respective medium. Iventa is entitled to shorten words that do not alter the meaning of the advertisement. Placement requests are only binding if a placement surcharge is paid. In the case of text advertisements, placement requests within a section cannot be taken into account. Competitor exclusions on one page or the opposite page will be taken into account where possible, but the client has no right to demand that this be done. Complaints must be made in writing within 8 days of the advertisement appearing, otherwise the warranty will be excluded. The client has no right to demand the insertion of a replacement advertisement.

Furthermore, Iventa shall only be liable for errors caused by intent or gross negligence and only up to the amount of the costs of the specific order.

Z 15. The copyrights and rights of use for the concept content presented (ideas, layouts, headlines, texts, scribbles) remain with Iventa. Iventa is entitled to have the contractual obligations fulfilled in whole or in part by third parties.

Z 16. Industry-standard documentation (digital specimen copies, publication and access statistics from the respective commissioned medium, etc.) shall be deemed agreed as proof of the service provided.

Recruiting, executive search, employer branding and organisational development

Z 21. The scope of services provided by Iventa is defined for the specific order in the written offer or in the written order confirmation. The client is entitled to all consulting services specified in the written offer or in the written order confirmation and also has the option of upgrading a current order.

Z 22. The costs or fees are based on the type and scope of services of the order, with the final costs or fees being specified in writing in the quotation or order confirmation. The binding period for quotations is generally one month.

Z 23. Any travel expenses incurred by applicants and Iventa personnel consultants, as well as other expenses (hospitality costs, etc.) and any advertising costs, will be invoiced separately. The applicable rates according to BGBL No. 483/1993 (abroad) or the collective agreement for employees in the general trade (domestic) or mileage allowance, accommodation costs and other travel/hospitality costs and subsistence expenses according to the respective receipt shall apply. The advertising costs for the selected medium will be calculated according to the applicable advertising rate.

Z 24. Iventa offers a one-month success guarantee for personnel recruitment and selection. If the employment relationship is terminated during this period, Iventa undertakes to fill the position again without charging a new fee. Only any advertising costs incurred will be charged. In the event of a significant change to the job profile and/or the gross annual salary, a corresponding additional invoice will be issued. The guarantee applies once per order and position. Any deviations from the guarantee can be found in the offer. A refund of the fee paid in the event of a guarantee claim is expressly excluded.

Z 25. Personnel files sent to the client by Iventa remain the property of Iventa. Applicant files must be treated as confidential, returned to Iventa when no longer needed, and may not be passed on to third parties. If an applicant introduced by Iventa is employed directly by the client or by a company within its sphere of influence or as a freelancer within 24 months of presentation, Iventa is entitled to the fee agreed in the contract.

Z 26. Iventa’s personnel search and selection services do not in any way replace the client’s thorough examination of the candidate. Upon signing an employment contract with a candidate proposed by Iventa, the client assumes full responsibility for their choice. Iventa accepts no responsibility whatsoever, either for statements made by the candidate or for the performance of work entrusted to them in their new employment relationship.

Z 27. Iventa undertakes to treat all data provided by the client and the results of the consultation as confidential. Reports and information about applicants are intended exclusively for the client and may not be disclosed to third parties.

Common provisions

Invoices issued by Iventa are due for payment immediately upon receipt. All transfers are made at the risk of the client and must be made in such a way that the invoice amount is credited to the account specified by Iventa no later than 8 days after receipt of the invoice. All bank charges shall be borne by the client without exception. In the event of default, default interest of 8% per annum shall be charged immediately for the entire period of default. If an agreed payment term is exceeded by more than 10 working days, any agreed guarantee or warranty obligation shall lapse. In particular, current or further orders from the defaulting debtor may be postponed until the amounts due have been paid. In the event of default, the client undertakes to pay the reminder fees incurred by Iventa and all costs incurred in pursuing the claims, as well as cash expenses of whatever nature. In addition to any court costs, the client shall also reimburse all pre-litigation costs incurred by a solicitor or debt collection agency, in particular the collection costs of the Kreditschutzverband von 1870 (Credit Protection Association of 1870) in accordance with the Ordinance of the Federal Ministry of Economic Affairs on the Fees of Debt Collection Agencies, Federal Law Gazette No. 141/1996. Incoming payments shall first be credited against interest and expenses and lastly against the pure invoice amounts. Complaints regarding invoices must be made in writing and will only be accepted within 8 days of the invoice date. Commissioned services and/or products must be called up within a maximum of 12 months, otherwise they shall expire without entitlement to a refund. Changes to advertising prices shall also take effect immediately for current orders. In the event of reverse charge being applied by the foreign entrepreneur, the latter undertakes to record this turnover in their advance VAT return and to report it to their tax office.

During the term of a contractual relationship and for one year following its termination, the client is not permitted to poach or employ employees of Iventa or persons working for Iventa in an employee-like relationship for themselves or for third parties. In the event of a breach, a penalty of 6 gross monthly salaries of the employee concerned will be charged.

The possible invalidity of individual provisions of these General Terms and Conditions shall not affect the validity and binding nature of the remaining provisions. The invalid provision shall be replaced by a valid provision that comes closest to its meaning and purpose. The contracting parties are obliged to transfer these provisions to any legal successors. Austrian law shall apply. The place of performance is Vienna. For any disputes arising from the contractual relationship, the court with local and subject-matter jurisdiction in Vienna is expressly agreed as the place of jurisdiction.

As of: Vienna, October 2025.

Scope of the General Terms and Conditions

Z 01. These General Terms and Conditions (hereinafter referred to as GTC) apply to the entire business relationship between the customer (hereinafter referred to as the client), Iventa Group Holding GmbH, Iventa Austria Personalwerbung GmbH, Iventa International Management Consulting GmbH, Iventa Germany Personalwerbung GmbH, Iventa Personal- und Organisationsentwicklung GmbH and Iventa Employer Branding GmbH (hereinafter collectively referred to as Iventa). Provisions in written agreements made with the customer shall take precedence.

Job advertisements, personnel marketing, employer branding, API interfaces

Z 11. Iventa shall place job advertisements and other advertising material on behalf of and for the account of the customer in those media agreed with the customer in the respective order. The applicable advertising rate/price list of the medium shall apply. It is the responsibility of the client to obtain information about the respective total costs. Iventa is entitled to reject orders without giving reasons. Iventa reserves the right to withdraw from the execution of orders if there is an objectively justified reason, in particular in the event of default of payment by the client or possible legal difficulties (e.g. imminent insolvency), even if a contract has been concluded for the repeated publication of advertisements or other advertising material. Iventa reserves the right to make the acceptance of orders dependent on any advance payment. If the provision of services under periodic contracts becomes impossible for reasons for which Iventa is not responsible (e.g. insolvency, liquidation, discontinuation, etc. of the medium), the client shall have no claim against Iventa for pro rata repayment of fees already paid for services rendered. Furthermore, the contractual terms and conditions of the commissioned medium shall also apply to the business relationship between the customer and Iventa as agreed.

Z 12. If the client wishes to have advertising material produced, such as advertisements, using its own print documents, it must provide these in good time in the form required for the respective medium or supplier or producer. Iventa is not liable for the correctness of the content and form of the print documents provided in paper or electronic form. Iventa shall not be liable for the print quality, in particular for minor colour deviations from an original colour template. Iventa is not obliged to store print documents. Proofs shall only be sent to the client at their express request. If the proofs are not returned in good time, approval for printing shall be deemed to have been given. Costs incurred as a result of significant changes to the originally agreed design of advertisements or other advertising materials, as well as to the printed materials provided in paper or electronic form, will be charged to the client. If an advertisement is designed according to the layout or if the specified font size is adhered to and the ordered advertisement size is not sufficient, the full print height must be paid for. Iventa is not liable for the accuracy of the content of published texts in advertisements or other advertising materials.

The client is responsible for ensuring that the advertisement, including all graphics, does not violate any legal provisions and is free of third-party rights. If Iventa is held liable due to such a violation of law or contract caused by the client, the client is obliged to indemnify and hold Iventa harmless. This applies in particular to damages incurred by Iventa as a result of violations of competition, copyright and personal rights caused by the client, in particular for all consequential damages such as costs for counterstatements whose publication has been ordered by the court, administrative or judicial penalties, media law compensation, claims for damages of any kind arising from the publication of judgements or notices in accordance with the legal basis, e.g. in accordance with the UrhG (German Copyright Act) and/or the UWG (German Unfair Competition Act), including all court and legal fees.

Z 13. Orders may only be withdrawn or amended with the consent of the respective medium. Any costs incurred in this regard will be charged to the client. Cancellations or changes must be confirmed in writing by the client without delay.

Z 14. If orders or changes relating to advertisements or other advertising materials are communicated by telephone, Iventa shall not be liable for any hearing errors; Iventa shall also not be liable for any damage incurred by the client as a result of an advertisement not appearing on a specific day or as a result of printing and typesetting errors. Excluded from this in both cases is liability for other damages resulting from grossly negligent breach of duty on the part of Iventa or from intentional or grossly negligent breach of duty on the part of a legal representative or vicarious agent of Iventa.

The client agrees to accept the spelling and language usage of the respective medium. Iventa is entitled to shorten words in a way that does not alter the meaning of the advertisement. Placement requests are only binding if a placement surcharge is paid. In the case of word advertisements, placement requests within a section cannot be taken into account. Competitor exclusions on one page or the opposite page will be taken into account where possible, but the client has no right to demand that this be done. Complaints must be made in writing within 8 days of the advertisement’s publication, otherwise the warranty will be void. The client has no right to demand the insertion of a replacement advertisement.

Furthermore, Iventa shall only be liable for other damages resulting from gross negligence on the part of Iventa or from intentional or grossly negligent breach of duty on the part of a legal representative or vicarious agent of Iventa, and only up to the amount of the costs of the specific order.

Z 15. The copyrights and rights of use for the concept content presented (ideas, layouts, headlines, texts, scribbles) remain with Iventa. Iventa is entitled to have the contractual obligations fulfilled in whole or in part by third parties. This does not constitute a change in the performance of the contract. Iventa shall take into account the legitimate interests of the contractual partner in this regard.

Z 16. Industry-standard documentation (digital copies of publications, publication and access statistics from the respective commissioned medium, etc.) shall be deemed agreed as proof of the service provided.

Recruiting, executive search, personnel and organisational development

Z 21. The scope of services provided by Iventa is defined for the specific order in the written offer or in the written order confirmation. The client is entitled to all consulting services specified in the written offer or in the written order confirmation and also has the option of extending an ongoing order in this regard.

Z 22. The costs or fees are based on the type and scope of the assignment, with the final costs or fees being specified in writing in the offer or order confirmation. The binding period for offers is generally one month. If a candidate presented by Iventa is employed directly by the client or by a company within its sphere of influence or as a freelancer within 24 months of presentation, Iventa is entitled to the fee agreed in the contract.

Z 23. Any travel expenses incurred by applicants and Iventa personnel consultants, as well as other expenses (hospitality costs, etc.) and any advertising costs, will be invoiced separately. Reimbursement will be made in accordance with the applicable German tax regulations and upon presentation of proper receipts. Advertising costs for the selected medium will be calculated according to the applicable advertising rates.

Z 24. Iventa offers a one-month success guarantee for personnel recruitment and selection. If the employment relationship is terminated during this period, Iventa undertakes to fill the position again without charging a new fee. Only any advertising costs incurred will be charged. In the event of a significant change to the job profile and/or the gross annual salary, a corresponding additional invoice will be issued. The guarantee applies once per order and position. Any deviations from the guarantee can be found in the offer.

Z 25. Personnel files sent to the client by Iventa remain the property of Iventa. Applicant files must be treated as confidential, returned to Iventa when no longer needed, or digital copies must be securely and permanently deleted and may not be passed on to third parties.

Z 26. Iventa’s personnel search and selection services do not in any way replace the client’s thorough examination of the candidate. Upon signing an employment contract with a candidate proposed by Iventa, the client assumes full responsibility for their choice. Iventa declines responsibility both with regard to the statements made by the candidate and with regard to the performance of work entrusted to them in their new employment relationship, with the exception of liability for other damages based on gross negligence on the part of Iventa or on intentional or grossly negligent breach of duty by a legal representative or vicarious agent of Iventa.

Z 27. Iventa undertakes to treat all data provided by the client and the results of the consultation as confidential. Reports and information about applicants are intended exclusively for the client and may not be disclosed to third parties. This does not apply to disclosure to third parties who are bound by professional secrecy.

Common provisions

Invoices issued by Iventa are due for payment 8 days after receipt. All transfers are made at the risk of the client and must be made in such a way that the invoice amount is credited to the account specified by Iventa no later than 8 days after receipt of the invoice. All bank charges shall be borne by the client without exception. In the event of default, default interest of 9 percentage points above the base rate per annum shall be charged immediately for the entire period of default. If an agreed payment term is exceeded by more than 10 working days, any agreed success guarantee shall lapse (see clause 24). In particular, current or further orders from the defaulting debtor may be postponed until the amounts due have been paid. In the event of default, the client undertakes to pay the reminder fees incurred by Iventa and all costs incurred in pursuing the claims, as well as cash expenses of whatever nature. Incoming payments will first be credited against interest and expenses and finally against the principal debt. Complaints about invoices must be made in writing and will only be accepted within 8 days of the invoice date. Commissioned services and/or products must be called off within a maximum of 12 months, otherwise they shall expire without any claim to a refund. Changes to advertising prices shall also take effect immediately for current orders. In the event of the reverse charge being applied by the foreign entrepreneur, the latter undertakes to record this turnover in his advance VAT return and to report it to his tax office.

During the term of a contractual relationship and for one year following its termination, the client is not permitted to poach or employ employees of Iventa or persons working for Iventa in an employee-like relationship for themselves or for third parties.

Insofar as these General Terms and Conditions contain loopholes, those legally effective provisions shall be deemed to have been agreed to fill these loopholes which the contracting parties would have agreed upon in accordance with the economic objectives of the contract and the purpose of these General Terms and Conditions if they had been aware of the loophole. German law shall apply. Unless otherwise specified, the place of performance for all obligations arising from the contractual relationship shall be Neuss. If the client is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from contractual relationships shall be Düsseldorf.

Status: Neuss, October 2025.

Scope of the General Terms and Conditions

These General Terms and Conditions (hereinafter referred to as GTC) apply to the entire business relationship between the customer (hereinafter referred to as the client) and Iventa Swiss Personalwerbung GmbH (hereinafter referred to as Iventa). Provisions in written agreements made with the customer take precedence. Verbal agreements and information require written confirmation to be valid. The client’s GTC are only applicable with the express written consent of Iventa.

Job advertisements, personnel marketing, employer branding, API interfaces

Iventa shall place job advertisements and other advertising material in the media agreed with the customer in the respective order on behalf of and for the account of the customer. The applicable advertising rates/price list of the medium shall apply. It is the responsibility of the client to obtain information about the respective total costs. Iventa does not guarantee price adjustments for the selected medium. Any such costs shall be borne by the client. Furthermore, the publishing conditions of the commissioned medium shall also apply to the business relationship between the customer and Iventa as agreed.

If the client wishes to have advertising material produced, such as advertisements, using its own print documents, it must provide these in good time in the form required for the respective medium or supplier or producer. Iventa is not liable for the accuracy of the content and form of the print documents provided in paper or electronic form. Iventa shall not be liable for the print quality, in particular for minor colour deviations from an original colour template. Iventa is not obliged to store print documents. Proofs will only be sent to the client at their express request. If the proofs are not returned in time after the deadline specified in the offer or after the advertising deadline, approval for printing shall be deemed to have been given. Costs incurred as a result of significant changes to the originally agreed design of advertisements or other advertising materials, as well as to the printed documents provided in paper or electronic form, will be charged to the client. If an advertisement is designed according to the layout or if the specified font size is adhered to and the ordered advertisement size is not sufficient, the full print height must be paid for. Iventa is not liable for the accuracy of the content of published texts in advertisements or other advertising materials.

The client is responsible for ensuring that the advertisement, including all graphics, does not violate any legal provisions and is free of third-party rights. Orders may only be withdrawn or amended with the consent of the respective medium. Any costs incurred in this regard will be charged to the client. Cancellations or changes must be confirmed in writing by the client without delay.

If orders or changes relating to advertisements or other advertising material are communicated by telephone, Iventa shall not be liable for any errors in hearing. Iventa shall not be liable for any damage incurred by the client as a result of an advertisement not appearing on a specific day or as a result of printing or typesetting errors. The client agrees to accept the spelling and language usage of the respective medium. Iventa is entitled to shorten words that do not alter the meaning of the advertisement. Placement requests are only binding if a placement surcharge is paid. In the case of word advertisements, placement requests within a section cannot be taken into account. Competitor exclusions on a print page or the opposite print page will be taken into account where possible, but the client has no right to demand that this be done. Complaints must be made in writing within 8 days of the advertisement’s publication, otherwise the warranty will be void. The client is not entitled to a replacement advertisement.

Recruiting, executive search, personnel and organisational development

The costs or fees are based on the type and scope of the assignment, and are specified in writing in the offer or order confirmation. Any travel expenses incurred by the applicants and Iventa personnel consultants, as well as other expenses (hospitality costs, etc.) and any advertising costs, will be invoiced separately. Actual costs incurred, such as mileage allowance, mid-range accommodation costs and other travel and meal expenses, as well as subsistence expenses, will be reimbursed according to the relevant receipts. The advertising costs for the selected medium are calculated according to the applicable advertising rate. Iventa grants a 1-month success guarantee for the area of personnel recruitment and selection. If the employment relationship is terminated during this period, Iventa undertakes to fill the position again without charging a new fee. If costs are incurred as a result of placing a new advertisement, these will be charged. In the event of a significant change to the job profile and/or the gross annual salary, a corresponding additional invoice will be issued. The guarantee applies once per order and position. Any deviations from the guarantee can be found in the offer. A refund of the fee paid in the event of a guarantee claim is expressly excluded. Personnel files sent to the client by Iventa remain the property of Iventa. Applicant files must be treated as confidential, returned to Iventa if not used, and may not be passed on to third parties. If an applicant presented by Iventa is employed directly by the client or by a company within its sphere of influence or as a freelancer within 24 months of presentation, Iventa is entitled to the fee agreed in the contract. Iventa’s personnel search and selection services do not replace the client’s thorough examination of the candidate. Upon signing an employment contract with a candidate proposed by Iventa, the client assumes full responsibility for their choice. Iventa accepts no responsibility whatsoever for statements made by the candidate or for the performance of work entrusted to them in their new employment relationship. Iventa undertakes to treat all data provided by the client and the results of its consultation as confidential. Expert opinions and information about applicants are intended exclusively for the client and may not be disclosed to third parties.

Common provisions

Iventa is entitled to refuse orders without giving reasons. Iventa reserves the right to withdraw from the execution of orders at any time without giving reasons, in particular in the event of default of payment by the client or possible legal difficulties, even if annual accounts or accounts based on the repeated appearance of advertisements or other advertising material are available. Iventa reserves the right to make the acceptance of orders dependent on any advance payment. Iventa may process, use and pass on to third parties the data recorded in the context of the conclusion of the contract in order to fulfil its obligations under the contract, insofar as it is legally obliged to do so or this is necessary for the provision of the requested services. Unless the client has expressly prohibited this, the company may use the data for marketing purposes. If the provision of services under period-based contracts becomes impossible for reasons for which Iventa is not responsible (e.g. bankruptcy, liquidation, discontinuation, etc. of the medium), the client shall have no claim against Iventa for pro rata repayment of fees already paid on a flat-rate basis for the entire term of the contract. Any complaints regarding advertising products created by Iventa must be made within 5 working days of receipt by the customer. If the complaint is made in good time and is justified, Iventa shall have the choice between rectifying the defect within a reasonable period of time or reducing the fee. Rescission is excluded. If Iventa is held liable due to a breach of law or contract caused by the client, the client is obliged to indemnify Iventa. This applies in particular to damages incurred by Iventa as a result of violations of competition, copyright and personal rights caused by the client, in particular for all consequential damages such as costs for counterstatements whose publication was ordered by the court, administrative or judicial penalties, media law compensation, claims for damages of any kind arising from the publication of judgements or communications, including all court and legal fees. The client is obliged to join any legal proceedings against Iventa after notification of the dispute. Any judicial or extrajudicial settlements reached by Iventa are binding on the client. Iventa is not liable to the client for lost profits or consequential damages incurred by the client or for claims by third parties against the client. Furthermore, Iventa is not liable for any specific success in relation to any of its services. Iventa is not liable for defects and service disruptions for which it is not responsible, such as force majeure, data loss, normal wear and tear, improper handling by the client or third parties, unsuitable operating resources or other factors. Iventa is also not liable for incorrectly calculated or incorrectly accepted prices. Furthermore, Iventa shall only be liable for errors caused by intent or gross negligence and only up to the amount of the costs of the specific order.

The copyright and usage rights to the presented concept content (ideas, concepts, layouts, headlines, texts, scribbles) remain with Iventa. Changes to this content by the client without the consent of Iventa are not permitted. Iventa is entitled to have the contractual obligations fulfilled in whole or in part by third parties. Industry-standard documentation (digital specimen copies, publication and access statistics from the respective commissioned medium, etc.) shall be deemed agreed as proof of the service provided.

The scope of services provided by Iventa is defined for the specific order in the written offer or in the written order confirmation. The client is entitled to all consulting services specified in the written offer or in the written order confirmation and also has the option of upgrading a current order. Iventa is generally bound to its offer for one month from the date of delivery to the client. Invoices issued by Iventa are due for payment 8 days after receipt. All transfers are made at the client’s risk and must be made in such a way that the invoice amount is credited to the account specified by Iventa no later than 8 days after receipt of the invoice. All bank charges shall be borne by the client without exception. In the event of default, default interest of 8% per annum shall be charged immediately for the entire period of default. If an agreed payment deadline is exceeded by more than 10 working days, any agreed success guarantee relating to personnel recruitment shall lapse. In particular, current or further orders from the defaulting debtor may be postponed until the amounts due have been paid. In the event of default, the client undertakes to pay all costs incurred in pursuing the claims as well as cash expenses, for whatever reason. In addition to any costs determined by a court, the client shall also reimburse all pre-litigation costs of a solicitor or debt collection agency, in particular, however, the costs of debt enforcement. Incoming payments shall first be credited against interest and expenses and lastly against the pure invoice amounts. Complaints regarding invoices must be made in writing and will only be accepted within 8 days of the invoice date. Commissioned services and/or products must be accessed within a maximum of 12 months, otherwise they will expire without entitlement to a refund. Changes to advertising prices also take effect immediately for current orders. In the event of reverse charge being applied by the foreign entrepreneur, the latter undertakes to record this turnover in their advance VAT return and to report it to their tax office. During the term of a contractual relationship and for one year following its termination, the client is not permitted to poach or employ employees of Iventa or persons otherwise working in an employee-like relationship with Iventa for themselves or for third parties. In the event of a breach, a contractual penalty of 6 gross monthly salaries of the employee concerned will be charged. The possible invalidity of individual provisions of these general terms and conditions shall not affect the validity and binding nature of the remaining provisions. The invalid provision shall be replaced by a valid provision that comes closest to its meaning and purpose. The contracting parties are obliged to transfer these provisions to any legal successors. Swiss law shall apply. The place of performance is Lucerne. For any disputes arising from the contractual relationship, the court with local and subject-matter jurisdiction in Lucerne is expressly agreed as the place of jurisdiction.

Status: Lucerne, October 2025.